We accept HICAPS on-the-spot claiming, Visa, Mastercard, AMEX and cash. With HICAPS, you only pay the gap after claiming from your health fund on the spot.
Health Fund Claims and HICAPS
We have HICAPS available at the clinic for on-the-spot claiming. This means you can swipe your health fund card at the end of your appointment and only pay the gap.
How it works:
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Bring your health fund card (card or digital) to your appointment
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At the end of your session, we process your claim through HICAPS
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You pay only the difference between your health fund rebate and the appointment fee
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A receipt is provided for your records
What you can claim:
- Remedial massage (including pregnancy massage) - claimed under Remedial Massage
- Chiropractic services (including dry needling provided during a chiropractic appointment) - claimed under Chiropractic
- Acupuncture - claimed under Acupuncture
Rebate amounts vary depending on your health fund and level of cover. Check with your health fund for details on your specific policy.
Making the most of your health fund:
- Check your annual limits and remaining balance before your appointment
- Some funds reset their limits on a calendar year basis, others on your anniversary date
- Extras cover is required for rebates on our services, not just hospital cover
- If you are unsure about your cover, contact your health fund or ask us at reception
Health Fund Compliance
To comply with health fund requirements, claims can only be processed after treatment has been provided, under the service category received and by the practitioner who provided your treatment.
We appreciate your understanding that we cannot alter service types or provider details for claiming purposes.
Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.
Appointments cancelled with less than 24 hours’ notice may incur a 50% cancellation fee.
Missed appointments may be charged the full appointment fee.
We understand that genuine emergencies and unforeseen circumstances can arise and will always take these into consideration.
Medicare EPC Referrals
If you have an EPC (Chronic Disease Management) referral from your GP, you may be eligible for a Medicare rebate towards your chiropractic appointment.
A valid referral and care plan must be provided before your appointment.
Eligible patients can access up to 5 Medicare-subsidised allied health appointments per calendar year, shared across all eligible allied health services. The current Medicare rebate for chiropractic under an EPC referral is $61.80, which is applied towards the cost of your appointment.
Please note that Medicare rebates do not cover the full consultation fee and a gap payment will apply.
Contact us if you have questions about EPC referrals or claiming through Medicare.
Pre-Pay Packages
Pre-pay for 10 appointments and get 1 extra appointment credit free (the value of 1 appointment). Your payment is stored on your file as account credit, and you can use it for massage or chiropractic.
Using Your Pre-Pay Credit
HICAPS on the day (if eligible): We process your health fund claim, and your credit can be used toward any gap payment.
Claim later (if eligible): Your credit covers the full fee on the day, and we provide a receipt for you to claim with your fund.
Using HICAPS on the day is optional. We are happy to do whichever you prefer.
Flexible and Shareable
Your pre-pay credit is flexible and shareable. You can use your credit for any eligible massage or chiropractic appointment, share it with family and friends, and apply it towards optional add-ons: cupping ($8) and dry needling ($10) can be paid from your account credit or on the day.
Conditions
Pre-pay packages are not refundable except in exceptional circumstances. Credit expires 3 years from purchase date, and prices are locked in for 2 years from purchase date.