Last updated: June 2026
Feel Amazing Wellness Centre is committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains what information we collect, how we use it, and how we protect it.
Information we collect
Depending on how you interact with us, we may collect personal information including:
- Name, address, phone number and email address
- Date of birth and emergency contact details
- Health and medical information relevant to your treatment
- Appointment, treatment and payment records
- Information submitted through our website contact forms
- Information provided when purchasing gift vouchers or subscribing to our newsletter
We may also collect information from a parent or guardian when providing services to children.
How we collect information
We collect information directly from you when you:
- Book an appointment
- Complete intake, consent or health history forms
- Contact us by phone, email or through our website
- Subscribe to our newsletter
- Purchase a gift voucher
- Attend an appointment at the clinic
Most client information is collected electronically through our practice management system, Cliniko. Paper forms are also available if required.
Additional consent forms may be used for specific services, including dry needling and cupping.
Why we collect information
We collect personal information to:
- Provide safe and appropriate healthcare services
- Assess your suitability for treatment
- Manage appointments and communicate with you
- Maintain accurate clinical records
- Process payments and health fund claims
- Respond to enquiries
- Improve our services and website
- Send clinic updates, newsletters or promotional information where appropriate
Providing accurate information helps us deliver the safest and most effective care possible.
How we store and protect information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Client records are securely stored using Cliniko and other reputable service providers. Access to personal information is restricted to authorised team members who require it to perform their duties.
While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.
Health information
As a healthcare provider, we collect health information that is relevant to your treatment and care.
Health information may include:
- Medical history
- Current health conditions
- Medications
- Previous injuries or surgeries
- Pregnancy status
- Other information relevant to the services we provide
We only collect information that is reasonably necessary to provide safe and appropriate treatment.
Website, cookies and analytics
Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.
We may use tools such as Google Analytics to collect anonymous website usage information, including pages visited, time spent on the website and general location data.
This information helps us improve our website and services but does not generally identify individual visitors.
Marketing communications
We may send newsletters, health information, clinic updates and promotional offers through Mailchimp or similar communication platforms.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
We do not sell, rent or trade your personal information to third parties.
Third-party services
We use trusted third-party providers to support our business operations, including:
- Cliniko (appointments, clinical records and client forms)
- Mailchimp (email communications)
- Gift Up (online gift vouchers)
These providers may store information on secure servers located in Australia or overseas.
Accessing or updating your information
You may request access to the personal information we hold about you or ask us to correct inaccurate information.
To make a request, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Feel Amazing Wellness Centre Shop 10, 3-9 Spring Street Chatswood NSW 2067
Email: frontdesk@feelamazing.com.au Phone: 02 9412 1177 or 0434 941 177
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. The latest version will always be available on our website.